Which of the following best describes a General Order (GO)?

The best description of a General Order (GO) is that it contains a permanent change in Operating Rules or Special Instructions. General Orders are formal directives issued within the transportation authority that establish new standards or modify existing ones in a way that is intended to be long-lasting. They serve to communicate significant adjustments to procedures, protocols, or safety regulations that impact the functioning of the transit system and the responsibilities of its personnel.

In contrast, an order with temporary changes would not be classified as a General Order, because it lacks the permanence associated with such directives. Similarly, while guidelines for customer service and announcements about service interruptions are important communications within the transportation framework, they do not embody the structural changes that a General Order represents regarding the fundamental operational guidelines of the organization.